What do I do if the product I received is expired?
If you realize that the product you received is expired, please initiate a return within 30 days. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your feedback is crucial to us, and we appreciate your understanding and cooperation in facilitating a seamless return experience.
What are the shipping times for PSR Skincare orders?
We aim to process and ship orders within 1 business day.
What is your return and exchange policy?
Our refund and returns policy extends for 30 days. If more than 30 days have elapsed since your purchase, we, unfortunately, cannot provide a full refund or exchange. You can access detailed information about this topic via our Refund and Returns Policy page.
How do I track my order?
To track the status of your order, navigate to the “My Account” button on top of our website and click on the “Orders” option. There you can view your orders and their status.
Which skin types are your skincare products recommended for?
PSR Skincare offers a diverse range of products suitable for all skin types. However, it’s important to note that individual experiences may vary, and the outcomes of the products can differ from person to person. Before buying, please check the ingredients in our products and ensure that the items you wish to buy do not contain any allergens.
Do your products undergo animal testing?
No, we are proud to say that none of PSR Skincare products have been tested on animals, which means they are cruelty free.
What payment methods do you accept?
We accept Visa, Mastercard, and American Express as payment methods.
How should I use your products?
“The application method varies depending on the specific product. Here are concise instructions for each type:
- Serums: Apply a small amount to cleansed skin, gently patting or massaging until absorbed.
- Face Oils: After cleansing, warm a few drops in your hands and press onto your face. Use alone or with your moisturizer.
- Tanning Drops: Mix a few drops with your moisturizer and apply evenly for a sun-kissed glow. Wash hands thoroughly after use.
- Hair Formulas: Apply to damp or dry hair, focusing on mid-lengths and ends. Style as desired.
- Essential Oils: Dilute as directed, then apply to desired areas or diffuse for an aromatic experience. Always follow specific usage guidelines.
Please also note that we recommend applying our products to clean skin for optimal results.”
What makes your products unique?
PSR Skincare offers a collection of high-end, clinical-grade products meticulously manufactured to meet your unique skincare needs. Our products are a fusion of luxury and science, ensuring an elevated and personalized skincare experience that goes beyond the ordinary.
What is the shelf-life of your products?
Our products are formulated to stay fresh and effective for a long time, but we recommend you check the expiration date on the specific product packaging. For optimal results, the products should be stored in a cool, dry place and avoid exposure to direct sunlight.
What is your subscription policy?
When you subscribe to PSR Skincare, you can be the first to learn about the discounts and campaigns. Stay in the loop for exclusive offers and promotions designed exclusively for our subscribers.
Can I combine discount codes/use it on previous orders?
Unfortunately, our discount codes cannot be combined, and they are applicable only to current purchases during the checkout process. So, they cannot be applied to previous orders. If you have any questions, feel free to reach out to us via [email protected].
I forgot my password. Can you help?
No worries. You can easily change your password through the login page on our website. There, you’ll find the button to reset your password.
How do I change my password or other account information?
To change your password or other profile information, navigate to the “My Account” button on top of our website and click on the “Account Details” option. There you can view and edit your information.